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Service Desk Analyst English + French - Prague

Service Desk Analyst English + French - Prague

Our client
is an international company specializing in providing Information and
Communication technology services on a global scale. Due to their expansion on
the Czech market, they are currently searching for candidates to fill in their new-opened
vacancies. At the moment, they are looking for a motivated and reliable person
for the position of Service Desk Analyst.



Your main
tasks will be:



·
Receiving
and managing service requests via phone calls, e-mail or monitoring



·
Communication
with customers, clients and vendors



·
Accurate
documentation of requests



·
Updating
customers’ data and creating activity reports



·
Cooperation
with other departments within the Global Service Center



Requirements
of the company:



·
Advanced
level of English and French language



·
High
School Degree



·
Willingness
to work in a 24-7 shift environment (*with individual schedule)



·
Basic
BA and Solid IT knowledge



·
Excellent
communication skills



·
Customer
service skills



·
Problem-solving
and multitasking skills



·
Positive,
motivated attitude



*experience in European Call
Center/Shared-Service Center is highly appreciated



Benefits:



·
Above-standard
Medical Care



·
Contribution
to the pension and Life Insurance



·
Full-covered
Opencard and Cell phone provided



·
Training



·
Sick
days



·
International
working environment



·
Bonuses



·
Sport
and Corporate Events



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