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Technical Support TEAM LEAD - Prague

The Support Team Leader (STL) supervises a team of Customer Support Engineers who are the second line contact customers. The STL is responsible for providing support and guidance, and for optimizing processes and policies ... Read more ↓

The Support Team Leader (STL) supervises a team of Customer Support Engineers who are the second line contact customers. The STL is responsible for providing support and guidance, and for optimizing processes and policies to support their assigned clients.

The STL is responsible for all aspects of the Customer Support operations, observing SOC2/HIPAA requirements are met, as well as for recruiting, on-boarding, training, motivating and coaching their team. The STL is responsible for working in close collaboration with their STL peers to ensure collaboration across the entire Customer Support department and engagement with other functions.

An ideal candidate should be:

  • Recognized expert/leader in Support Team
  • Provides problem investigation and research to resolve customer issues
  • Provides guidance to shift members to deal with customer situations
  • Performs a wide variety of administrative duties in helpdesk maintenance and forum management
  • Conducts new feature training for team, makes sure, internal team training is provided
  • Monitors the team’s progress towards OKRs and institutes corrective action as needed to keep team goals on track. Defines new individual gols which helps improve effectivenes, responsivnes, customer satisfaction, improves personal grow. TL is putting together the performance Quarterly report for all the engineers within his/her group.
  • Monitors tickets and responses during the shift to highlight cases to be reviewed. Creates new dashboards for a whole team in order to better understand our customers. Inovates all current reports which would help him to identify a weak parts which are then shared with the TSM.
  • Conducts regular ticket reviews for team members to maintain quality and consistency
  • Making sure there is full 24x7 oncall L2 engineering coverage, there is the rigth Late/Night/Weekend shift arranged
  • Participates on escalated, critical customer calls when it is necessary
  • Checks and agrees on individual member PTOs, WFH's
  • Synchronizes with L2 individual engineers when they work in different time zone, other GD office around the Globe
  • Weekly reviews with TSM the past/future plan. Reports all fronteend/backend major issues, current product bottlenecks.
  • Provides the rigth content in Confluence, makes sure, there are forum, devportal, StackOverflow, twitter technical requests being answered
  • Improves internal processes in order to increase the team effectivenes and productivity
  • Communicates with 3rd party companies if needed
  • Prepares the SLA documents
  • Drives internal L2 support initiatives (Tools, Training, Dashboards, GD reports) in order to identify product/process bottlenecks so the whole team works more effectively
  • On-call availability during weekends

Leadership/coaching tasks:

  • Coaches new Junior Support engineers, provides training, Leads a small team, Coordinates escalations

General skills required:

  • Technical, Coaching skills, LeaderShip
  • Flexibility and ability to adapt to change and to resolve complex problems in a dynamic environment
  • Ability to take ownership and to deliver on commitments
  • Strong team player with a positive attitude who is committed to the company’s success
  • Excellent written and oral communication skills
  • Very methodical and accurate, displaying a strong desire for high quality
  • Strong cross-functional collaboration skills and ability to influence others through demonstrated expertise
  • Integrity (conducting oneself on conference call, email etiquette, diplomatic behaviour) and managerial courage
  • Good reporting & presentation skills
  • Fluent in English
  • Willingness to work 24x7 shift rotation schedule

Technical skills required:

  • familiarity with Bash, Curl, Splunk, API, Ruby, Git, HTML, SQL, MAQL, XML, TCP stack, architecture, Release management, Code delivery

Experience/Education:

  • BS / BA in a business or related field
  • 3+ years of Customer Service experience in a multi-cultural and customer focused organization

Extra goodies:

  • Informal working environment, relax zones
  • 25 days of vacation + 6 sick days
  • Cafeteria program
  • Annual bonuses
  • Fridge full of free refreshment
  • Your choice of MacBook or Lenovo laptop
  • Stock options
  • Employee mobile tariff
  • Internal talks, hackathons and workshops
  • Lunch vouchers, flexible working hours and more...


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Technical consultant for contact centers - Prague

Do you believe you can do anything? Then we’re here to help you do it.If you have a desire to succeed and drive your own career, our client offers you the opportunity to make that happen.We’re positioned to lead the ch... Read more ↓

Do you believe you can do anything? Then we’re here to help you do it.

If you have a desire to succeed and drive your own career, our client offers you the opportunity to make that happen.

We’re positioned to lead the change in the biggest transformation that the IT industry has seen in decades — and we need your talent, skill, and ambitious ideas. As a Global Top Employer to over 31,000 great people in more than 57 countries, you’ll be working with talented teams across the world. You’ll be doing great things for our clients and helping them achieve their business ambitions.

Job description:

  • Analysis of customer requirements
  • High level of technical design solution for the customer
  • Detailed technical design
  • Implementation of solutions - onsite or remotely
  • Cooperation with the sales department
  • Contact with customers and solving their technical requirements
  • Close communication with internal developers and pre-sales team

Qualification requirements:

  • Completed training with certification - Deploying Cisco UCCX
  • Completed training with certification - Administering UCCE, Part 1 and 2
  • Completed training with certification - Deploying Cisco UCCE
  • Certification of UCCX Implementation

Experience requirements:

  • Experience in the field required – at least 5 years
  • Experience in business consulting is welcomed

Required Skills:

  • Strong customer orientation
  • Analytical skills, technical thinking
  • Ability to work independently
  • The ability of active communication with Czech and international clients
  • University / secondary education in technical field
  • Responsible approach



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DevOps Specialist (Linux, Git, Docker) - Prague

Our client is a traditional supplier of specialized web applications for bookmakers and online casinos in the entire region of Central Europe (Czech Republic, Poland, Slovakia) such as Sazka, Fortuna, Startip, Rio Games, E... Read more ↓

Our client is a traditional supplier of specialized web applications for bookmakers and online casinos in the entire region of Central Europe (Czech Republic, Poland, Slovakia) such as Sazka, Fortuna, Startip, Rio Games, El Rancho, Slot group, Czarny kon and others.

Our goal is to create a stable team providing our customers with the best product quality possible. We want to improve our team by hiring experienced DevOps Specialist looking for an opportunity to actively participate in development of highly specialized application used by the largest companies in the betting industry.

If you’re looking for an opportunity to stand out in the crowd, learn new skills and create high quality product, then we might have the right place for you!

SKILLS:

  • Very good knowledge of Linux (CentOS, Ubuntu)
  • Knowledge of Git
  • Knowledge of Docker
  • Knowledge of configuration management SW (Chef, Ansible)
  • Knowledge of scripting (bash, Python or Ruby)
  • Ability to speak English

ON OFFER:

  • Good salary
  • Career growth
  • Great projects, interesting clients and many challenges
  • Excellent company culture and many team buildings and team activities
  • Paid trainings, conferences and meetups
  • Young and enthusiastic team and motivating environment
  • Offices in the center of Prague


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Full-stack developer (JAVA/JS) - great benefits, cool office! - Prague

Full-stack developer (JAVA/JS) - great benefits, cool office! - PragueWe are seeking a skilled full stack developer to our team, who is able to move quickly between our java backend layer and front-end UI. If you are exper... Read more ↓

Full-stack developer (JAVA/JS) - great benefits, cool office! - Prague

We are seeking a skilled full stack developer to our team, who is able to move quickly between our java backend layer and front-end UI. If you are experienced with various technologies, a fast learner and have “a get things done” mentality we’d love to hear from you! For your effort you will get great benefits such as stock options, cool environment, full fridge of free refreshment but especially a great team to work with!

Your responsibilities would be:

  • Designing and developing large scale, multi tiered, multi threaded distributed software applications
  • Design and coding of Java-based components/services
  • Design and implementation of rich web applications using React
  • Strong contribution to the architecture and design
  • Cross-team communication and coordination
  • Be involved in all stages of development lifecycle (architecture, coding, QA, delivery,…)

We are looking for:

  • Experience building complex software systems that have been successfully delivered to customers
  • Experience working with Java frameworks/technologies in general
  • Desire to learn and work with current front-end technologies (ReactJS, ES6, ...)
  • Desire to continuously learn and improve
  • Good communication skills, both verbal and written
  • Good level of written English

It is nice if you have:

  • Experience with BI platforms and Big Data
  • Expertise in using Java Spring Framework
  • Expertise in designing/implementing APIs
  • Knowledge of other languages like Perl, Python, Erlang

Extra Goodies:

  • Informal working environment, relax zones
  • 25 days of vacation + 6 sick days
  • Cafeteria program
  • Annual bonuses
  • Fridge full of free refreshment
  • Your choice of MacBook or Lenovo laptop
  • Stock options
  • Employee mobile tariff
  • Internal talks, hackathons and workshops
  • Lunch vouchers, flexible working hours and more...


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C# Developer – Angular.js, SQL, Visual Studio - Prague

Join a globally known group for professional services in the area of management consulting, and advisory. With more than 100 thousand employees around the world, our client is truly international, providing a stable and... Read more ↓

Join a globally known group for professional services in the area of management consulting, and advisory. With more than 100 thousand employees around the world, our client is truly international, providing a stable and challenging opportunities within the company. The offices in Prague are currently servicing more than 10 countries in the CEE region and looking for a talented C# Developer to join their team.

You will be involved in new and ongoing application projects for a global Risk Management System, enhancing the framework and creating lots of features with plenty of opportunity to learn, develop your technical & professional skills. If you are a motivated team member and would like to learn more about technologies such as Angular.js or latest technologies from Microsoft, this is an excellent opportunity.

Requirements:

  • Minimum of 3+ years of commercial experience in development under C#/.NET development
  • Experience with SQL Server, knowledge of T-SQL is an advantage
  • ASP.NET or TFS is good to have
  • Knowledge of Angular.js is a strong advantage
  • Fluent English required, other languages are an advantage (Polish, Hungarian, etc.)
  • Eager to learn, communicative personality, able to work independently


On Offer:


Opportunity to join an international team located in Prague where

you will receive hands on experience in the latest MS technologies,

focusing mainly on development and integration of a unique risk

management system. The project has long term plans to be rolled out in

several different countries within the CEE region. Benefits include:



Motivating salary based on experience, fully paid overtime and yearly bonus possible.


Cafeteria system (extra 20.000 CZK/year), 25 days vacation , life

insurance, Language courses, team building and social activities on a

regular basis. Last but not least is a great working environment within a

fun and professional team. Office location provides easy access to all

public transport within Prague. For more details, apply today!



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►► Senior Android Mobile Developer (iOS an advantage) ◄◄ - Prague

Senior Android Mobile Developer (iOS an advantage)Our very relaxed and would say ‘cool’ approached client are a group of experienced and extremely friendly digital professionals from more than five countries, speaking ... Read more ↓

Senior Android Mobile Developer (iOS an advantage)

Our very relaxed and would say ‘cool’ approached client are a group of experienced and extremely friendly digital professionals from more than five countries, speaking eight different languages and with a special fascination for all things digital. For them, there is nothing like a good first impression. Therefore, they are looking for someone who can be one of their front running colleagues when it comes to developing slick UX and nice animation. Do you like chasing after memory leaks and StrictMode violations for fun? We are looking for devs with deep knowledge of the Android or iOS ecosphere who can be our architects of major features for our large german based customers.


You will work in a team of highly skilled developers that pushes internet & mobile experiences to the next level. You will influence the technologies, frameworks and approaches to delivery and thrive when faced with new challenges to constantly improve their client’s products. Do you feel you have what it takes to launch innovative features to a global audience? Can you bring extra value to the table while having fun and enjoying yourself? They are focused on seeking someone passionate about building mobile applications.


What they need:

> 2+ years of experience in Android || iOS development, both is a bonus

> Clear, concise, elegant, and well tested code in Java, Objective C, and cross platform languages / tools

> Work as part of an agile, integrated product team that’s focused on continual improvement of their skills and helping each other learn new things.

> Develop standards and define tools that shape the way we ship code

> Responsible, reliable, outgoing and flexible, with special attention to detail

> Good English knowledge, German is a bonus

> Willingness to travel.


What they can offer:

> Challenging projects and agile development processes Pleasant and positive working environment, awesome breakfasts and all you can drink coffee

> Prague based but with the possibility of training and work in Germany or at other branches located in Germany for short period of time.


Please contact me via email: john.armitage@hagenhc.com to find out more regarding the client, the benefits and obviously this brilliant work environment and culture they have in place.




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Senior Accountant - Prague

Our client is a successful international media company, a leader in its industry. For their small yet respected and enthusiastic Prague team, we are looking for a motivated and experienced person with background in account... Read more ↓

Our client is a successful international media company, a leader in its industry. For their small yet respected and enthusiastic Prague team, we are looking for a motivated and experienced person with background in accounting to be responsible for all finance related activities for their Czech branch, reporting to the local Country Manager as well as Regional Finance Director.

Key Responsibilities


  • Full-scale bookkeeping – issuing invoices to customers, accounts receivables, bad debt management, dealing with incoming invoices, etc.
  • Preparing monthly, quarterly and yearly tax returns
  • Preparing yearly statutory financial statements
  • Monthly group reporting & preparing reports for Regional Finance Director on cash flow and monthly results
  • HR and payroll administration in co-operation with an external accounting company
  • Ad hoc reporting on demand or on own initiative, making proposals for improvement and optimization
  • Assisting in yearly budget process
  • Assisting in legal company procedures/documentation and preparing company policies

Profile


  • Minimum of 2 years of complex accounting experience
  • Good knowledge of accounting processes and Czech accounting standards
  • University degree and experience from international company as an advantage
  • Communicative English
  • Motivated organized person with ability to set priorities and manage their workload independently
  • Positive attitude with hands-on mentality

Motivation


  • Friendly informal environment of a small team wihin successful international company
  • Independent role
  • Opportunity to grow and develop
  • Offices in the centre of Prague


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Linux/Unix Administrator - Prague

We are looking for Linux/Unix Administrator for one of the largest exchange organizations worldwide. As a financial marketplace organizer, the company provides a portfolio of services covering the entire process chain: sec... Read more ↓

We are looking for Linux/Unix Administrator for one of the largest exchange organizations worldwide. As a financial marketplace organizer, the company provides a portfolio of services covering the entire process chain: securities and derivatives trading and clearing, netting and transaction settlement, custody and provision of market information. Information Technology designs, builds and operates the technological infrastructure of the company. These highly integrated and automated IT systems are essential to our success.

Field of activity

The Systems Infrastructure department is mainly responsible for the management of Servers and Third Party Software Infrastructure (Windows / Citrix bases systems, Unix / Linux, Z/OS / Z/Linux, VMS, Hypervisor); the management of the Data Infrastructure (database, backup and storage); the management of the Connectivity to SWIFT and via MQ; the administration and operation of Notes, Metaframe, Novell, SAP systems and Office Automation support systems; the infrastructure process support (Capacity Planning, Disaster Recovery, Asset Management, etc.)

Tasks/responsibilities

  • Daily operation of Linux/Unix Server including troubleshooting of server issues
  • Maintenance of the monitoring system
  • Installation of Linux/Unix Operating System on physical and virtual servers
  • System management (upgrading, patching and tuning), capacity and performance management. Installation and upgrade of third party products
  • Configuration and support of Veritas Volume Manager (disk group management, snapshots functionality, file systems creation/grow/shrink/removal, etc.) and Veritas Cluster Server (custom agents, resource dependencies and criticality, network setup, monitoring, etc.)
  • Maintain and ensure high-availability on server or application level (through clustering or stand-by hosts)
  • Operation includes shifts and on-call duty distributed among the team (an average of 2 shifts or oncall duty per month might be expected)

Qualifications/required skills

  • University degree in Information Technology or equivalent
  • 3+ years experience in System Administration in a highly critical environment
  • Expertise in RedHat 5/6/7 (installation, system monitoring and maintenance, tuning and troubleshooting, etc.)
  • Expertise in Veritas Volume Manager and Cluster Server is an advantage
  • Expertise in at least one additional Unix system (Solaris, AIX) is an advantage
  • Experience in automation of installation and deployment (RedHat Satellite, Puppet, Foreman, Ansible) is an advantage
  • Experience with monitoring tools is an advantage
  • Good communication skills
  • Ability to work in a team
  • Ability to work in a highly critical production environment
  • Willingness to take over responsibility
  • Willingness to gain expertise on new technologies
  • Proficiency in written and spoken English, German is an advantage

Some of benefits:

  • Prague public traffic ticket
  • Meal tickets / multi vouchers
  • 25 days of Holiday
  • Fitness centre membership
  • Pension/Life insurance
  • Possibility of home-office

Please contact me if interested in this great opportunities available. Please note we are only able to accept applications from candidates from within the EU for the moment or those with Czech Permanent residency.



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​Business Analyst - Prague

We are looking Business Analyst for one of the largest exchange organizations worldwide. As a financial marketplace organizer, the company provides a portfolio of services covering the entire process chain: securities and ... Read more ↓

We are looking Business Analyst for one of the largest exchange organizations worldwide. As a financial marketplace organizer, the company provides a portfolio of services covering the entire process chain: securities and derivatives trading and clearing, netting and transaction settlement, custody and provision of market information. Information Technology designs, builds and operates the technological infrastructure of the company. These highly integrated and automated IT systems are essential to our success.

We are looking for dedicated analysts to join our IT development centre in Prague and help us advance the functionality and technology of our systems. You will acquire insight into financial market products and processes and our state of the art risk calculation model. Also you’ll learn to understand the technical requirements of our system – reliability, performance and scalability. You will review and comment business concepts and help stakeholders formulate requirements. You will write specifications, communicate and coordinate with development teams implementing them. You will assist and advise test teams on testing activities and acceptance criteria.


This project will provide an opportunity to travel to Frankfurt – on trips to coordinate with business.


You should possess and demonstrate the following skills and qualification:

  • Excellent analytical skills, experience as an analyst in financial services institutions.
  • Critical thinking, the ability to identify problems and propose solutions
  • Strong interest and good orientation in Information Technology
  • University degree in Computer Science or Economics/Finance or equivalent professional qualification or experience
  • Experience with Use Case specifications and familiarity with formulating Test Cases
  • MS Office and SQL know-how required, knowledge of UML and modelling tools (MS Visio) is a plus
  • Mathematics background and statistical modelling knowledge is a strong advantage
  • Strong interest in financial markets is required. Experience in financial derivatives or cash trading particularly on risk management or pricing of instruments would be beneficial
  • Fluent in written and spoken English, spoken German an advantage


Some of benefits:

  • Prague public traffic ticket
  • Meal tickets / multi vouchers
  • 25 days of Holiday
  • Fitness centre membership
  • Pension/Life insurance
  • Possibility of home-office


Please contact me if interested in this great opportunities available. Please note we are only able to accept applications from candidates from within the EU for the moment or those with Czech Permanent residency.



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ETL Developer | Oracle, SQL, DWH, Informatica, Linux - Prague

We are looking for ETL developers for one of the largest exchange organizations worldwide. As a financial marketplace organizer, the company provides a portfolio of services covering the entire process chain: securities an... Read more ↓

We are looking for ETL developers for one of the largest exchange organizations worldwide. As a financial marketplace organizer, the company provides a portfolio of services covering the entire process chain: securities and derivatives trading and clearing, netting and transaction settlement, custody and provision of market information. Information Technology designs, builds and operates the technological infrastructure of the company. These highly integrated and automated IT systems are essential to our success.

We are offering a position for a candidate with following experience:

  • Good knowledge & experience with Data integration / ETL tools like Informatica PowerCenter, IBM Data stage or equivalent
  • Good know-how on database technologies like Oracle, SQL Server or equivalent
  • Good knowledge on Data Warehousing concepts.
  • Good knowledge on RedHat Linux and shell scripting
  • Know-how on Data Structures, relational structures and data modeling techniques
  • Knowledge of handling real-time message handling ( JMS, AMQP, TCP/IP ) would be an advantage
  • Knowledge / experience in using enterprise scheduling tools like Control-m / UC4 / Tivoli or equivalent would be an advantage
  • Ability to work on SDLC process using Waterfall and Agile development methodologies
  • Strong communication and analytical reasoning skills with fluency in spoken and written English

Project/Tasks:

  • Design & Development of Operational Data Store and Data Warehousing applications
  • To work in a team spread across different geographical locations and implement best practices
  • Performance tuning, optimization and troubleshooting of applications as needed
  • Ability to maintain multiple testing environment and performing tests like End to end, System integration, User Acceptance Test etc.

Some of benefits:

  • Prague public traffic ticket
  • Meal tickets / multi vouchers
  • 25 days of Holiday
  • Fitness centre membership
  • Pension/Life insurance
  • Possibility of home-office


Please contact me if interested in this great opportunities available. Please note we are only able to accept applications from candidates from within the EU for the moment or those with Czech Permanent residency.



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