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Customer Order Specialist in English+1 more language - Prague

Customer Order Specialist in English+1 more language - PragueOur client is a German company specializing in making flooring products on a global scale. At the moment, they are looking for a motivated and reliable person fo... Read more ↓

Customer Order Specialist in English+1 more language - Prague

Our client is a German company specializing in making flooring products on a global scale. At the moment, they are looking for a motivated and reliable person for the quite complex position of Customer Order Specialist.

Your main tasks will be:

· - Managing customer orders and transportation of products

· - Controlling the stocks and availability of the products

· - Accurate documentation

· - Dealing with pricing

· - Communication with customers, transport companies and sales and logistic departments of the company

· - Updating customer and project data in the IT system

· - Acquiring alternative suggestions for non-available goods

· - Managing technical customer requests

· - Compliance with SOX guidelines

Requirements of the company:

· - English (advanced) + Czech/Dutch/Polish/Russian/French/Spanish (one of those)

· - Ability to work in a team

· - Experience in the area of Customer service, Sales or Logistics

· - Knowledge of SAP

· - Hardworking and responsible personality

· - Problem-solving and Multitasking skills

Benefits:

· - Complex interesting job

· - International environment

· - Friendly working atmosphere

· - 5,000 czk additionally to the salary as a bonus



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Service Desk Analyst English + French - Prague

Service Desk Analyst English + French - PragueOur client is an international company specializing in providing Information and Communication technology services on a global scale. Due to their expansion on the Czech market... Read more ↓

Service Desk Analyst English + French - Prague

Our client is an international company specializing in providing Information and Communication technology services on a global scale. Due to their expansion on the Czech market, they are currently searching for candidates to fill in their new-opened vacancies. At the moment, they are looking for a motivated and reliable person for the position of Service Desk Analyst.

Your main tasks will be:

· Receiving and managing service requests via phone calls, e-mail or monitoring

· Communication with customers, clients and vendors

· Accurate documentation of requests

· Updating customers’ data and creating activity reports

· Cooperation with other departments within the Global Service Center

Requirements of the company:

· Advanced level of English and French language

· High School Degree

· Willingness to work in a 24-7 shift environment (*with individual schedule)

· Basic BA and Solid IT knowledge

· Excellent communication skills

· Customer service skills

· Problem-solving and multitasking skills

· Positive, motivated attitude

*experience in European Call Center/Shared-Service Center is highly appreciated

Benefits:

· Above-standard Medical Care

· Contribution to the pension and Life Insurance

· Full-covered Opencard and Cell phone provided

· Training

· Sick days

· International working environment

· Bonuses

· Sport and Corporate Events



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Data Analyst - Prague

Our client is a successful global IT software company with a growing technical support centre based in Prague. One of the fundamental aims of our client is to bolster their technical team, and therefore at present, they a... Read more ↓

Our client is a successful global IT software company with a growing technical support centre based in Prague. One of the fundamental aims of our client is to bolster their technical team, and therefore at present, they are searching for potential candidates to fill in their vacancies.

At the moment, they are looking for a Data Analyst who would be responsible for reviewing, processing, supporting data and validating data.

Main tasks:

- Preparation of renewal data before it is presented to the customer

- Reviewing renewals each month

- Validating applicable partner information

- Aligning end dates

- Using various tools and systems

- Reconciling contracts

What is required:

- University graduate with degree or equivalent years of experience in Finance, Business Management or Accounting, or solid experience performing similar tasks in a previous job

- Previous experience in customer service/contract processing is welcome, but not required

- Strong excel and analytical skills

- Communication skills

- Organizational skills

- Fluency in English (other languages are a plus)

What is offered:

- Opportunity to work for one of global leaders in its industry

- Highly international and fast developing environment

- Continuous learning and development

- On-going training


If you are interested in the role, please apply by sending us your CV in English. For more information, contact nicole.vu@hagenhc.com!



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Master Data Medior Specialist - Prague

Our client is an international company specializing in providing Information Technology services on a global scale. Due to their growth of workforce as well as operations, they are looking for candidates to fill in their v... Read more ↓

Our client is an international company specializing in providing Information Technology services on a global scale. Due to their growth of workforce as well as operations, they are looking for candidates to fill in their vacancies. At the moment, they are looking for a MASTER DATA MEDIOR specialist to join their team in Prague!

Main tasks:

· Establish and improve policies, processes and procedures with regards to master data management.

· Perform data analysis to drive data quality, manage the data life cycle and manage change control.

· Promote data standardization and implement system alignment initiatives across the group, region or country.

· Collaborate with stakeholders to build data management applications and supporting systems.

· Handling requests and queries from customers.

· Ensuring quality control.

Ideal candidate:

· Degree in Business, Knowledge Management or Information Technology

· 2-5 years of experience in a similar position within a large scale (preferably multi-national) technology services environment

· Demonstrated knowledge and/or experience in the field of business, data and systems management

· Demonstrate an understanding of generic technology systems concepts

· Display excellent technical and business documentation writing skills

· Demonstrate well-developed analytical skills

· Display excellent communication, writing and presentation skills

· Possess good listening skills Demonstrate good level of attention to detail

· Display resilience and tenacity

· Be a proactive self-starter capable of establishing priorities

· Strong analytical skills.

What is offered:

· International, dynamic working environment

· Attractive salary

· Training

· Opportunities to grow and develop within the company

· Flexible working hours

· Benefits package



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CLIENT SUPPORT REPRESENTATIVE - Prague

Our client, an established company specialized in business travel and expense management, serving over 27 million users in more than 150 countries, is currently looking for a CLIENT SUPPORT REPRESENTATIVE who would be prim... Read more ↓

Our client, an established company specialized in business travel and expense management, serving over 27 million users in more than 150 countries, is currently looking for a CLIENT SUPPORT REPRESENTATIVE who would be primarily responsible for providing assistance in regards to service feature as well as providing customer support.

Main tasks:
- First tier support
- Documenting, tracking and updating customer inquiries
- Assisting with service features
- Dealing with customers via e-mail or phone
- Tracking activity via different tools and systems


Main requirements:
- Fluency in English and Dutch
- High school diploma
- Knowledge in the spheres of business, customer service or computer technology is an advantage
- 1+ years of experience in customer service is welcome
- Ability to work in a fast-paced environment
- Strong interpersonal and communication skills
- Organizational skills
- Team-player


What is offered:
- International, dynamic working environment
- Opportunity for career development

- Opportunity to work for one of the leading IT companies
- Trainings
- Fun zone e.g. game rooms
- Benefits package including 25 days of holiday, unlimited sick leave, bonus plan...

If you are interested in the role, please apply by sending us your CV in English. For more information, don't hesitate contact nicole.vu@hagenhc.com.



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Service Desk Analyst English+German - Prague

Service Desk Analyst English+German - PragueOur client is an international company specializing in providing Information and Communication technology services on a global scale. Due to their expansion on the Czech market, ... Read more ↓

Service Desk Analyst English+German - Prague

Our client is an international company specializing in providing Information and Communication technology services on a global scale. Due to their expansion on the Czech market, they are currently searching for candidates to fill in their new-opened vacancies. At the moment, they are looking for a motivated and reliable person for the position of Service Desk Analyst.

Your main tasks will be:

· - Receiving and managing service requests via phone calls, e-mail or monitoring

· - Communication with customers, clients and vendors

· - Accurate documentation of requests

· - Updating customers’ data and creating activity reports

· - Cooperation with other departments within the Global Service Center

Requirements of the company:

· - Advanced level of English and German language

· - High School Degree

· - Willingness to work in a 24-7 shift environment (*with individual schedule)

· - Basic BA and Solid IT knowledge

· - Excellent communication skills

· - Customer service skills

· - Problem-solving and multitasking skills

· - Positive, motivated attitude

*experience in European Call Center/Shared-Service Center is highly appreciated

Benefits:

· - Above-standard Medical Care

· - Contribution to the pension and Life Insurance

· - Full-covered Opencard and Cell phone provided

· - Training

· - Sick days

· - International working environment

· - Bonuses

- Sport and Corporate Events



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GL Accountant - Prague

Our client is a well-established, international company that has been providing healthcare and medical assistance services across the globe for over 20 years. They serve clients and customers across the globe, with global ... Read more ↓

Our client is a well-established, international company that has been providing healthcare and medical assistance services across the globe for over 20 years. They serve clients and customers across the globe, with global shared services centre. Due to their ongoing growth of operations, they are looking for a motivated GL Accountant to join their team in Prague.

Main responsibilities:

· Participate in monthly closing of financials

· Ensure all Balance Sheet accruals / deferrals are logic ,valid, correctly coded and allocated

· Reconcile and analyze balance sheet accounts on a monthly basis

· Repetitive and ad hoc journal entries to keep accurate accounting records

· Balance sheet and intercompany accounts revaluations

· Chart of Accounts Maintenance

· Account for fixed assets movements and maintain depreciation runs

· Loading the accounting data into a reporting systems

· Engage in process of improvement initiatives

· Cooperation with internal share services clients

What is required:

· High School graduate or above (Economics or Finance)

· Advanced English is a must (other language such as French would be an advantage)

· 2+ years of experience within GL accounting

· Proficiency in Excel

· Detail oriented, stress resistant, accurate and dynamic person

· Team player

· Organizational skills

What is offered:

· Opportunity to work in a well-established international, dynamic environment

· Modern offices

· Continuous learning and career development

· Company benefits


If you are interested in the role, please apply by sending us your CV in English. For more information, contact nicole.vu@hagenhc.com!



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Area Sales Manager Slovakia - Bratislava

AREA SALES MANAGER SLOVAKIA Our client is an internationally respected and renowned manufacturer and distributor of packaging systems, one of the leaders in its industry. Due to the ongoing growth and transformation of ... Read more ↓

AREA SALES MANAGER SLOVAKIA


Our client is an internationally respected and renowned manufacturer and distributor of packaging systems, one of the leaders in its industry. Due to the ongoing growth and transformation of their sales organization, they are currently looking for a Sales Manager with responsibility for Slovak market.


Key Responsibilities

  • Develop and manage distribution network as well as end users within the assigned territory
  • Manage distributors, map and define distribution channels and implement dealer programme
  • Manage and develop end users’ network, including new business development
  • Train distributors’ sales teams
  • Cooperate with KAM, Product Management and other Teams across the company


Candidate Profile

  • Previous experience from technical sales role within B2B segment
  • Background in distribution management/wholesale and/or retail
  • Excellent relationship building and client management skills
  • Native Czech/Slovak with fluent English
  • Flexible to travel within the assigned territory - Slovakia


Motivation

  • Opportunity to work for an industry leader, within an international and flexible organizational structure
  • Continuous training, development and career progression opportunities




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Senior Service Operations Director

Senior Service Operations Director Our client is a global IT services company, employing over 30000 people and servicing more than 5000 clients in 50 countries all over the world. For their Global Delivery Centre locate... Read more ↓

Senior Service Operations Director

Our client is a global IT services company, employing over 30000 people and servicing more than 5000 clients in 50 countries all over the world. For their Global Delivery Centre located in Prague, we are currently looking for a Senior Service Operations Director.


As a member of the senior management team, you will be primarily responsible for smooth operations of the Technical & Support Services Division, i.e.:

  • Support the senior leadership team in driving a smooth and efficient running of the operations and business
  • Develop, implement and adhere to key policies, process and methodologies in order support the operational efficiency of the business as well as drive execution of operational strategy for the Centre in cooperation with other Service Units and Business Units
  • Manage relationships with the regional operations counter-parts
  • Enhance and execute the implementation of continuous improvement
  • Take responsibility for the operational management and leadership of a team of individuals to ensure the achievement of business and performance goals
  • Participate in various special and ad hoc projects

Your Profile

  • Minimum of 15 years of proven track record in Service Delivery/Support and Managed Services Operations, within high technology/IT environment with international exposure
  • Strong understanding of IT Services industry
  • Previous experience in Infrastructure Management/Maintenance Management with regional or global delivery
  • Fluent English and German as a must!
  • Strong people management and organizational skills
  • Demonstrated experience in executing strategies

Motivation

  • Working for a successful and growing global company
  • Senior managerial role with high level of responsibility and recognition within global environment
  • Competitive salary package

If you are interested in this unique opportunity and meet the above mentioned profile, do send us your CV in English today!



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Accountant - Prague

Our client is a successful global IT software company with a growing technical support centre based in Prague. Due to their on-going growth of operations, they are looking for candidates to fill in their vacancies to stren... Read more ↓

Our client is a successful global IT software company with a growing technical support centre based in Prague. Due to their on-going growth of operations, they are looking for candidates to fill in their vacancies to strengthen their team. At the moment, they are looking for an Accountant who will be working on Czech statutory accounts as well as who will be working closely with the SSC finance teams in the UK and India to ensure that all U.S. GAAP requirements are met.

Main responsibilities:

- - Accounts Payable, Accounts Receivable cash postings

- Responsible for bank reconciliations, balance sheet reconciliations

- Manage prepayments, accruals

- Review of balance sheet

- Preparation and submission of VAT returns in accordance with local requirements

- Intercompany accounting

- Maintain the statutory accounts process

- Co-operate with UK SSC to reconcile between US and Local GAAP, on a monthly basis, and ensure that any differences are fully understood and documented

- Adhoc duties which may arise e.g. requests for data from various departments

Main requirements:

- - 2+ years of experience in finance/accounting

- Previous experience in working for a larger international organization is welcome

- Strong Excel skills

- IT knowledge is welcome

- Knowledge of U.S. GAAP principles is recommended

- Organizational skills

- Independent, flexible individual

- Proficient English and Czech

- Experience of completing Czech (ideally native) statutory accounts

- Attention to detail

Motivations:

- - Opportunity to work for one of global leaders in its industry

- Highly international and fast developing environment

- Continuous learning and development

- On-going training


If you are interested in the role, apply by sending us your CV in English. For more details, please contact nicole.vu@hagenhc.com



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