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Customer Support Associate EN+FR - Prague

Customer Support Associate EN+FR - Prague

Our client is an international company specializing in providing Software and Information technology
services on a global scale. They are currently searching for a motivated
and reliable candidate to fill in their position of Customer Support Associate.



Your main tasks will
be:



-
Receiving and managing company’s applications via phone calls,
e-mail, chat and web-form



-
Communication with customers, responding to their inquires



-
Accurate documentation of requests



-
Updating customers’ data and creating activity reports



-
Providing general assistance to other departments



Requirements of the company:



-
Advanced level of English and French languages



-
Knowledge
of work on PC and in the Internet



-
Willingness to work in a 24-7 shift environment (*with individual
schedule)



-
Excellent communication skills



-
Customer service skills



-
Problem-solving and multitasking skills



-
Positive, motivated attitude



*Bachelor’s or Technical school degree is preferred



Benefits:



- -
25 days of holidays



- -
12 sick days



- - Meal vouchers



- - Annual contribution to
life/pension insurance



- - Private medical care



- - Language courses



- Internal training



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