Job Search


← Back to all jobs

Service Desk Analyst English+Spanish - Prague

Service Desk Analyst English+Spanish - Prague

Our client
is an international company specializing in providing Information and
Communication technology services on a global scale. Due to their expansion on
the Czech market, they are currently searching for candidates to fill in their new-opened
vacancies. At the moment, they are looking for a motivated and reliable person
for the position of Service Desk Analyst.



Your main
tasks will be:



· -
Receiving
and managing service requests via phone calls, e-mail or monitoring



· - Communication
with customers, clients and vendors



· - Accurate
documentation of requests



· - Updating
customers’ data and creating activity reports



· - Cooperation
with other departments within the Global Service Center



Requirements
of the company:



· -
Advanced
level of English and Spanish language



· - High
School Degree



· - Willingness
to work in a 24-7 shift environment (*with individual schedule)



· - Basic
BA and Solid IT knowledge



· -
Excellent
communication skills



· - Customer
service skills



· - Problem-solving
and multitasking skills



· - Positive,
motivated attitude



*experience in European Call
Center/Shared-Service Center is highly appreciated



Benefits:



· - Above-standard
Medical Care



· - Contribution
to the pension and Life Insurance



· - Full-covered
Opencard and Cell phone provided



· - Training



· - Sick
days



· - International
working environment



· - Bonuses



· - Sport
and Corporate Events



Apply for this Job

- or -
Apply with Linkedin