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Service Desk Analyst English+Spanish - Prague

Service Desk Analyst English+Spanish - Prague

Our client
is an international company specializing in providing Information and
Communication technology services on a global scale. Due to their expansion on
the Czech market, they are currently searching for candidates to fill in their new-opened
vacancies. At the moment, they are looking for a motivated and reliable person
for the position of Service Desk Analyst.

Your main
tasks will be:

· -
and managing service requests via phone calls, e-mail or monitoring

· - Communication
with customers, clients and vendors

· - Accurate
documentation of requests

· - Updating
customers’ data and creating activity reports

· - Cooperation
with other departments within the Global Service Center

of the company:

· -
level of English and Spanish language

· - High
School Degree

· - Willingness
to work in a 24-7 shift environment (*with individual schedule)

· - Basic
BA and Solid IT knowledge

· -
communication skills

· - Customer
service skills

· - Problem-solving
and multitasking skills

· - Positive,
motivated attitude

*experience in European Call
Center/Shared-Service Center is highly appreciated


· - Above-standard
Medical Care

· - Contribution
to the pension and Life Insurance

· - Full-covered
Opencard and Cell phone provided

· - Training

· - Sick

· - International
working environment

· - Bonuses

· - Sport
and Corporate Events

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