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Service Desk Analyst English+Spanish - Prague

Service Desk Analyst English+Spanish - Prague

Our client
is an international company specializing in providing Information and
Communication technology services on a global scale. Due to their expansion on
the Czech market, they are currently searching for candidates to fill in their new-opened
vacancies. At the moment, they are looking for a motivated and reliable person
for the position of Service Desk Analyst.

Your main
tasks will be:

· -
and managing service requests via phone calls, e-mail or monitoring

· - Communication
with customers, clients and vendors

· - Accurate
documentation of requests

· - Updating
customers’ data and creating activity reports

· - Cooperation
with other departments within the Global Service Center

of the company:

· -
level of English and Spanish language

· - High
School Degree

· - Willingness
to work in a 24-7 shift environment (*with individual schedule)

· - Basic
BA and Solid IT knowledge

· -
communication skills

· - Customer
service skills

· - Problem-solving
and multitasking skills

· - Positive,
motivated attitude

*experience in European Call
Center/Shared-Service Center is highly appreciated


· - Above-standard
Medical Care

· - Contribution
to the pension and Life Insurance

· - Full-covered
Opencard and Cell phone provided

· - Training

· - Sick

· - International
working environment

· - Bonuses

· - Sport
and Corporate Events

By sending your email or application you agree that your personal data may be recorded in the database of Hagen Human Capital s.r.o. with its registered office at Václavské náměstí 838/9, 110 00, Praha 1, Czech Republic. This then may be processed for recruitment purposes as detailed in the Czech legislative act number 101/2000 Sb., on the protection of personal data.

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